Set up workstations and workstation groups

To use screen recording, you must define the workstations on which you want to record activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule.. Each is part of the LAN data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs.. You can create either dynamic or static workstations.

• Dynamic workstations: Contacts can be recorded by any available employee. Employee workstations are not tied to employee IDs. Dynamic workstations are recommended and configured for most deployments.

• Static workstations: Referred to as fixed workstations in Enterprise Manager, static workstations are used in rare, specific cases In Risk Management, use cases to group interactionss according to the needs of the enterprise. Interactions can reside in multiple cases simultaneously..

You can define the nodes on which screens are to be recorded as either workstations or as part of a subnet. Workstations can be identified either by host name or IP address, while those stations that are part of a subnet are identified by IP address.

Use the following procedures to set up workstations for screen recording:

• Create workstation groups

• Define workstations

  or Create subnets

• Create a workstation group and assign workstations

• Unassign workstations