Create workstation groups

Workstation groups define the pools of screen recorders to use for an assigned node (static or dynamic workstation). For recording to work, each LAN data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. must have at least one (1) workstation group.

If all screen recorder servers reside in a single data center, then only one (1) workstation group is needed.

If the screen recorder servers are spread across multiple data centers, a customer can create multiple workstation groups to represent each data center site. To optimize the network path for recording, customers can use workstation groups to direct a specific node to a specific pool.

Procedure 

1. Click Recording Management > Data Sources > Settings, then select a LAN data source.

2. Click Workstation Groups, then click Create.

   In a multi-tenant enabled environment, the tenant to which the selected data source is associated displays in parentheses in the screen heading. An organization belongs to a tenant. When a data source is associated to an organization, the screen heading displays the tenant to which the organization belongs. The data source can be associated to a particular tenant or have the Shared status. A data source associated to a particular tenant processes data only for that tenant. A data source that has the Shared status processes data for all tenants in the system.

3. Type a Name and a Description for the Workstation Group (the description is optional).

4. Specify the Screen Capture Settings:

   • Recording Quality/Data Rate — Select the recording quality from the drop-down list: High, Medium, Low, or Custom. The lower the setting, the higher the compression and the smaller the file size is. To enable the Reduced Color option, select Custom.

   • Reduced Color — Availability of this option depends on the Recording Quality.

   • Screen Change Detection Interval (milliseconds) — Type a value, in milliseconds, representing the change detection Function of the IAFD product that compares a caller’s voice to one or more voiceprints in a watch list to detect if a target is participating in a call. rate in milliseconds. The minimum value is 50 and the maximum is 1000. This option is only available if the Recording Quality/Data Rate is set to Custom.

5. Under Shared Recorders, select one or more recorder installations with which you want to associate the workstation.

6. Click Save.

What to do next 

Define workstations