Define workstations

You can define the stations to be recorded either as static Workstations or as part of a subnet (described in the next procedure).

Procedure 

  1. Click Recording Management > Data Sources > Settings, then select a LAN data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs..

  2. Click Workstations, then click Create.

    In a multi-tenant enabled environment, the tenant to which the selected data source is associated displays in parentheses in the screen heading. An organization belongs to a tenant. When a data source is associated to an organization, the screen heading displays the tenant to which the organization belongs. The data source can be associated to a particular tenant or have the Shared status. A data source associated to a particular tenant processes data only for that tenant. A data source that has the Shared status processes data for all tenants in the system.

  3. Type a Host Name and a Description for the Workstation (the description is optional).

  4. Specify the following information:

    • Platform—This is the platform Predefined logical group of server roles installed together on a physical server. or operating system for this workstation. Select Windows, OS/2, or Windows Terminal Server. If you select Windows Terminal server, Phone data source and Extension are disabled.

    • Workstation Group—Select the Workstation Group created above.A workstation can belong to only one workstation group.

    • Phone Data Source—Select the Phone data source if you are creating static workspace Area within an application window where the user interacts with the program. by assigning the workstation to Extension.

      • In a multi-tenant enabled environment, only Phone data sources associated to the same tenant as the LAN data source selected earlier in this procedure are available for selection.

    • Extension—Click the pencil button to specify the TDM or IP telephone extension associated with this workstation. This applies only if you are creating static workspaces.

      You can only have one workstation associated with an extension.

  5. Click Save.