Create subnets

You can define the stations to be recorded either as part of a subnet (a range of IP addresses denoting the network segment that includes the stations) or as static workstations.

To represent a connecting client node without a configured static workstation, the recording site attempts to create a dynamic workstation.

The recording site looks for a configured subnet that matches one (1) of the IP addresses reported by the client node:

  • If a matching subnet is not found, a dynamic workstation is not created within the recording site.

  • If the client node matches to multiple subnets, the subnet with the highest degree of specificity is selected.

    The size of the subnet mask determines specificity. Avoid creating overlapping subnet configurations where a single IP address could potentially match to multiple configured subnets.

Subnet matching is primarily useful for selecting the workstation group to use for recording. To minimize the complexity of the configuration, only define enough subnets to differentiate between multiple workstation groups. If a single workstation group is defined, then a single subnet can be used to capture all client nodes to that group.

For more information on configuring subnets and masks, see Subnets and subnet masks.

Procedure 

  1. Click Recording Management > Data Sources > Settings, then select a LAN data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs..

  2. Click Subnets, then click Create.

    In a multi-tenant enabled environment, the tenant to which the selected data source is associated displays in parentheses in the screen heading. An organization belongs to a tenant. When a data source is associated to an organization, the screen heading displays the tenant to which the organization belongs. The data source can be associated to a particular tenant or have the Shared status. A data source associated to a particular tenant processes data only for that tenant. A data source that has the Shared status processes data for all tenants in the system.

    1. Select a Workstation Group from the drop-down list.

    2. Type an IP address in the Network Address field, for example, 10.100.104.0, and a Subnet Mask, for example, 255.255.255.0.

      This option requires that the NT Logon be associated with a Person.

      Workstations whose IP address matches the subnet IP address range are categorized as the dynamic workstations. To record dynamic workstations, you must assign the Windows Logon ID to an employee and assign the phone extension or phone logon ID to the employee to build the workspace Area within an application window where the user interacts with the program. dynamically.

  3. Click Save & Close.

What to do next 

Create a workstation group and assign workstations

Related topics 

Subnets and subnet masks