Set up phones and extensions

Setting up phones and extensions includes these tasks.

Tasks

Duplicate extensions support

This release includes support for duplicate extensions over multiple data sources—that is, the same extension identifier can exist on two different data sources, and be recorded by a single IP or TDM recorder. For example, you may be recording on two different switches, each of which uses the same set of extensions, or extension ranges that overlap. See "Recording Duplicate Extensions" under Extensions for specific details and limitations.

Long extensions support

This release also supports long extensions, such as those required for SIP, up to 255 characters in length.

Extensions will not be recorded if the extension is not associated with a recorder.

When you set up phones and extensions, you will specify a Recording Mode. The Integration Service uses this and other settings (including those in the associated member group) to determine what should be recorded and when—see “Recording Decisions” in the Technical Overview for more information about how these settings impact one another.