Record terminal sessions

Recording sessions from Terminal Servers, including Citrix Servers, allows you to capture screen activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. on a remote terminal accessed using the remote desktop protocol (RDP) or Citrix ICA session. The difference between recording Workstations and Terminal Servers is that Terminal Servers must be associated with a unique Workstation Group. Thereafter, you assign phones and employee login IDs, as normal, according to seating arrangement.

Only Anonymous Terminal Session Screen Capture is supported. In other words, you must use Employees’ Terminal Server Windows Logon IDs to configure the Terminal Services Screen Capture.