Device aliasing

You can make a phone’s primary extension (either the extension configured in the Enterprise Manager or, in the case of Cisco or Nortel integrations, that reported in the device registration) be the extension of a session, by enabling the Always Report Extension as Primary Extension check box in the phone data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. (see Create a phone data source).

If not enabled, by default the extension of the session will be recorded in the database as the extension on which the session started.

If this feature is enabled, the extension value will be the primary extension of the phone. The primary extension is either what is configured in Enterprise Manager or what Cisco/Avaya NES report on the device registrations.

This setting only affects multi-line phones.