Configure Server Roles

Procedure 

1. Once you have activated/deactivated server roles as required, go to System Management Module that allows performing suite-wide system management activities from a single, Web-based application, the Enterprise Manager.. Under Enterprise, select Settings. Then select the server node that contains the platform Predefined logical group of server roles installed together on a physical server. of server roles you want to configure, and expand the server node.

   The list of active server roles displays.

2. From the list of server roles, select the server role you want to configure.

   The panel on the right refreshes to display the Server Role(Server Role Name) screen, with the parameters that require configuration.

   If necessary, you can view the Server Role screen in Advanced Mode, which may display additional parameters for some server role screens.

   To view the server role screens in advanced mode, navigate to the Enterprise node (the top-level node in the installation tree and, at the bottom of the right panel, click More Actions, and then select Turn Advanced Mode On.

   However, it is not recommended that you change Advanced Mode settings.

   To return the server role screens to the default view, click More Actions, and then select Turn Advanced Mode Off.

3. Complete the server role configuration as required for each server role:

   • Data Center Zone server roles

     • Archive Database Server Role and Associations

     • Automated Verification Core server role and associations

     • Automated Verification Database server role and associations

     • Biometrics Database server role and associations

     • Contact Database Server Role and Associations

     • Contact OLTP Database Server Role and Associations

     • Database Integration Service Server Role and Associations

     • Forecasting and Scheduling Server Role and Associations

     • Framework Applications Server Role and Associations

     • Framework Database Server Role and Associations

     • Framework Data Warehouse Server Role and Associations

     • Framework Integration Service Server Role and Associations

     • Interaction Analytics Applications Server Role and Associations

     • Interaction Applications Server Role and Associations

     • Interaction Data Warehouse Server Role and Associations

     • Interaction Flow Manager Server Role and Associations

     • QM Database Server Role and Associations

     • Recorder Data Center APIs server role and associations

     • Reporting Services Server Role and Associations

     • Web Services Server Role and Associations

     If you are configuring Customer Feedback Product in the system that provides a highly reliable, scalable and flexible voice and Web/email system for conducting intelligent and dynamic postcall and post contact surveys., these server roles need to be configured:

     • Framework Applications

     • Framework Database

     • Framework Data Warehouse

     • Reporting Services

     If you plan to use Risk Management Component of the Real-Time Analytics (RTA) Framework that provides interaction search and replay functionality, combined with integration of the Real-Time Analytics (RTA) Framework., you must enable the Biometrics Database server role. This server role is required for Risk Management, even when not using Voice Biometrics.

   • Site Zone Server Roles

     • Recorder Analytics Framework server role and associations

     • Automated Verification Agent server role and associations

     • Central Archive server roles and associations

     • Content Server role and associations

     • Customer Feedback Survey Server role and associations

     • Import Manager server role and associations

     • Interaction Capture server role and associations

     • IP Analyzer server role and associations

     • IP Recorder server role and associations

     • IP Recorder Video server role and associations

     • Legacy Extraction Manager server role and associations

     • Real Time Speech Engine server role and associations

     • Recorder Adapter Proxy Service server role and associations

     • Recorder Control Gateway server role and associations

     • Recorder Ingestion Web Service server role and associations

     • Recorder Integration Service server role and associations

     • Recorder Media Collector Role and Associations

     • Recorder Media Proxy Service Role and Associations

     • Recorder Metadata Engine server role and associations

     • RTP Proxy server role settings

     • Screen Recorder server role and associations

     • Skype Filtering Service Role and Associations

     • Streaming Service server role and associations

     • TDM Recorder server role and associations

     • Telephony Playback Service server role and associations

     • Voice Biometrics Engine server role and associations

     • Voice Enrollment Engine server role and associations

   • Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions. Server Roles

     • Speech Application Service Server Role

     • Speech Products Database Server Role

     • Interactions Analytics Services Server Role

     • Interaction Applications Server Role for Speech Transcription and Speech Analytics

   • Desktop and Process Analytics (DPA) Product in the system that captures events and data from employee desktops and makes them actionable. Server Roles

     • DPA Applications Server Role and Associations

     • DPA Database Server Role and Associations

   • External Server Roles

     • External Acquisition Recorder (former External ULTRA Recorder) Role and Associations

     • External Forecaster DB Server Role and Associations

     • External Mobile Gateway role and associations

     • External Real-Time Agent Assist Cloud Configuration Server Role and Associations

     • External Recorder Server Role and Associations

     • External Screen Recorder Role and Associations

     • External Speech Transcription Service Server Role and Associations

     • External Storage Role and Associations

     • External Telephony Playback Service Server Role and Associations

   • ACR Server Roles and Associations

     • ACR Integration Server Role and Associations

     • ACR Recorder Server Role and Associations

     • ACR Replay Server Role and Associations

4. When you have completed configuring each server role, click Save.

5. After you save certain server roles, the Service and Application Notification pop-up appears indicating that you need to manually restart services related to the role. For details on this pop-up menu, see Viewing and Continuing from the Service and Application Notification Pop-Up Window.

6. If required, after you complete configuring each server role, set the role’s associations as described in Set Server Role Associations.

   After you configure each server role or role association, you may need to restart services. The Enterprise Manager notifies you of the services you need to restart at the time you save the configuration changes to the server role. An alarm may also appear in the Alarm Dashboard indicating you need to restart services.

   Ensure that you restart services as indicated. Otherwise, the suite will not function as expected. For details about alarms, see the System Monitoring, Logs, and Alarms Guide.

7. Once you have completed the server role and association configuration, validate your configuration using Enterprise Manager’s validation tools. See View server configuration errors