ACR Recorder Server Role and Associations
This server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. represents an individual serial number in the ACR recording system Process of capturing an employee-customer interaction for playback, screen and dialer-based interactions, and evaluation purposes.. Multiple instances of this server role can exist on a single ACR server.
Serial numbers are stored in records in the Contact Database Server role in the Data Center that includes long-term interactions. The Contact Database is optimized for searching operations, and interactions are inserted and updated in bulk operations.. Serial numbers enable the ACR system to locate and retrieve calls stored on an ACR server.