This setting applies to calls that are not among those calls covered by member group extensions. The member group extension recording mode takes a higher priority over the default recording mode set here.

Default: Do Not Record

Options:

• Record. Record all interactions by default.

• Do Not Record. Do not record any interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. not included in the configured member group extensions.

Determines the maximum length of time allowed for a single video recording. If a video recording for an interaction reaches the time limit, a new INUM Internal name for a single recorded communication session between the customer and the contact center. This could include an audio recording, screen recording, or an email. is created for the same interaction and recording continues. The result is multiple recording segments in the same interaction. Recording segments are stitched during replay for seamless playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen..

Range: 600–2700 (seconds). Default: 1800.

Determines the maximum file size allowed for a single video recording. If a video recording reaches the size limit, a new INUM is created for the same interaction and recording continues. The result is multiple recording segments in the same interaction. Recording segments are stitched during replay for seamless playback.

Range: 200–750 (MB). Default: 500.

Determines the maximum video frame size in bytes. The IP Recorder allocates video frame buffers using the size configured here. When a video frame exceeds the maximum size configured, the frame is truncated to the maximum size. Truncation results in a partial frame being written to disk, which impacts video recording quality.

Range: 8192 B (8 KB) - 3145728 B (3 MB). Default: 65536 B (64 KB).

If you are using redundant IP Recorder Video servers, enabling this option ensures that if the load on the primary and secondary servers is otherwise equal, the system directs traffic toward the primary server.

Default: Enabled