Video stitching
Recorded video for a single interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. can be stored in the system as separate video recordings. Separate recordings are a result of the configuration settings of the IP Recorder Video server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system.. The settings determine the maximum size and recorded length for each segment of video.
During playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen., video segments are combined or "stitched" together in the order they were recorded to create a single MP4 video interaction file for playback and review. Usually, the transition from one recorded segment to another during playback is transparent to users.
Segment overlap
Because video recording is segmented, it is possible for the end of one recording to duplicate the beginning of the next segment. In such cases In Risk Management, use cases to group interactionss according to the needs of the enterprise. Interactions can reside in multiple cases simultaneously., during playback duplicated video from the previous segment is discarded and replaced with the video from the next segment.
Time gaps between segments
Alternatively, segmentation can also result in a short gap in time between video segments. In such cases, during playback the system will display to users a still video frame until the gap has elapsed.
Stitching and third-party media players
Stitching is supported only when replaying video using the suite. Stitching is not supported when using third-party media players, such as Windows Media Player Application that displays recorded interaction data in audio waveform format, which is a color-coded display of the voice energy levels of the employee and customer. The Player also provides metadata about the interaction. and VLC media player. The third-party player may replay separate segments, but not as a continuous contact The entire communication experience for a customer, from beginning to end. and only the first segment will correctly display the video.