IP Recorder Video server role backup role
For an N+N Recorder Video configuration, use the Secondary Role tab to designate the backup IP Recorder Video server. The backup Recorder retains the same recordings as the main Recorder at all times and gets its server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. associations from the main server.
If the main Recorder fails, the backup Recorder submits the previous 15 minutes of interactions, and all new interactions, into the system. In addition, the backup consolidates an interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. if the main recorder has not recorded it, despite having primary control. If the backup records an interaction longer than the main server, then both Recorders consolidate the interaction.
For complete information about N+N recording, including supported environments, see the related information section.
Establish One Server Role as Secondary to Another
IP Recorder Video server role and associations
IP Recorder Video server role settings
IP Recorder Video server role associations
Configure high availability System design approach and associated service implementation that ensures a pre-arranged level of operational performance will be met during a contractual measurement period. (Recorder Configuration and Administration Guide)