Central Archive

To perform Central Archive, enable the Central Archive role on a designated archive server. The Central Archive server can fetch recordings from any Recorders associated to that Central Archive role.

Central Archive servers use rules, called campaigns, to select which recordings are archived. You can then set up schedules to specify when the recordings are archived. The Archive drive definitions you create determine where the archived recordings are stored. Once Archive starts moving recordings from one or more associated Recorders into an Archive media, you can monitor archive performance.

Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. created using the contingency serial number cannot be archived when using Central Archive. A contingency serial number is assigned to a Recorder when an assigned serial number has exhausted its supply of INUMs. To learn more about how a Recorder can use multiple serial numbers, see the related information section.