Archive components and server roles

Archiving components, including the Archive Database, can be installed with the Recorder or on separate servers. These installed components rely on configuration data, especially server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. assignments, from the Enterprise Manager.

The Archive components and the corresponding server roles are as follows:

Installed Component	Corresponding Server Role	Description
Archiver	Central Archive	The Archiver service runs on a Recorder or stand-alone Central Archive server and performs the actual archive activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule.. The corresponding Central Archive role is only necessary when performing Central Archive tasks; other forms Tool used in the Interaction and Analytics application to evaluate employee performance, and to assess the interactions from the customer’s perspective. of archive require no role.
Archive Database	Archive Database	This database is where Archive configuration, status information, and bulk archive locations are stored.
Archive Web Service	Interaction Applications	This service runs in the enterprise as a stand-alone service configured underneath IIS as part of the Interaction Applications role. This service provides all access to the Archive Database. Individual processes, such as replay, do not access the database directly. This web service uses Windows Authentication for database access.
Content Server Server role in the Site zone that uses an HTTP/HTTPS Web-based file retrieval component to search for interactions. The content server’s search is triggered by the Locator, which is the Interaction Applications’ DLL.	Content Server	The Content Server server role must be enabled on all recorder and Central Archive servers to fetch and replay recorded and archived content.

The Archive components also rely on configuration data from the Recorder Manager application on any implemented local archive, central archive, and recorder servers.