Terms to know

These common terms are used when discussing archiving:

Archive Drive. The drive is the logical definition of how to perform a specific archive task against a specific media. For example, “run Campaign X against SAN drive Y with expiry Z.”

Campaign. The campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. is the set of conditions that determine which interactions are archived. Campaigns enable you to select interactions of certain types or within certain time periods.

Media. The term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. media refers to the physical repository for the archive files. RDX drives are removable media. For fixed media, the connection string (such as UNC path) used to access the storage repository represents the "media." Fixed media must be defined in the Enterprise Manager. Removable media devices, such as RDX drives, are defined in the Recorder Manager of the server to which they are physically attached.

Schedule. The Schedule controls when and how fast archive activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. can occur on a recorder.

TAR file. The TAR file is a file type commonly used to collect many files into one larger file for distribution or archiving, while preserving file system information. By default, TAR files in Archive are 100 MB. For supported media, if a single recording exceeds 100 MB, TAR file size can be extended up to 3.99 GB.