Archive server roles

The first step in setting up Archive is to establish the Archive Database configuration through server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. assignment in Enterprise Manager. This step is a prerequisite for other archive activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule..

In addition, if setting up Central Archive, you must assign the Central Archive server role to designate the Central Archive server. Also, specify the recorders from which the Central Archive server role can pull content. Then, assign the Content Server Server role in the Site zone that uses an HTTP/HTTPS Web-based file retrieval component to search for interactions. The content server’s search is triggered by the Locator, which is the Interaction Applications’ DLL. server role to the designated Central Archive server.

Before you can assign a role to a server, you must have the components for that role installed on the server. The Central Archive role components are installed as part of the Recorder Platform, so any Recorder server can be assigned that role. Assign the Content Server server role to these same servers.

The Archive Database is installed on the SQL Server.

You must be assigned Edit Installations user privileges to create and edit Archive installations.