Upload data source group information

You can export Data Source Group information in .csv format. You must ensure that the data being uploaded is in the proper format to be accepted by the Data Source.

Procedure

Click Recording Management > Data Sources > Data Source Groups and select a data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. from the left pane.
Click Upload From File.
Complete the following fields:
- File—Click Browse to locate the .csv file containing the information to be uploaded to the Data Source.
- Delimiter—Specify how the fields in the .csv file are separated: Comma, Tab, or Semi-colon.
- Prefix for comment lines—Type the character used to indicate lines to be ignored (if applicable).
Under Field Name, select each field that appears in the .csv file, and then type the column number in which it appears.
- Beside the Average Work Time field you can type a default value to indicate the average work time per Employee, in hours (for WFM tracking only).
- Beside the Media field you can select a default media type: Voice over IP, Callback, Chat, Email, Fax, Phone, or Phone Outbound.
Click Upload.