Create data source groups
In Phone or Dialer data sources, data source groups Groups that represent an external identifier of work in WFM. Data source groups are linked to queues. represent groups of telephone extensions that allow automation. For example, in a hunt group, incoming calls are passed from extension to extension within the group until the call is accepted, optimizing Employee and extension usage. This section describes how to create and edit groups, import group information from a .csv file, and access the queues for multiple groups.