• If you are creating or editing a Radio, enter the Device ID of the Radio.

• If you are creating or editing a Talkgroup, enter the Device ID of the Talkgroup.

This field appears only for devices created for the Bosch Telex data source. In this case, the "device" being created is a multicast group.

Specify an IP address that represents a multicast group on the network. The IP address must be unique within a data source. Each multicast group is tied to communication with a specific radio line (or channel). Each channel is associated to a profile (console name or radio name).

This field appears only for devices created for the Bosch Telex data source. In this case, the "device" being created is a multicast group.

Specify the port on which the recorder listens for multicast group traffic.

Enter a name for the device. (The name is at your discretion.)

These Device Type options are available:

• Radio

• Talkgroup

  Talkgroup is a generic term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. that refers to virtual radio channels created for/by a Trunked Radio System (TRS). All radios in a Talkgroup communicate over a single channel. Only one of the radios can speak on the channel at a time. The recording system Process of capturing an employee-customer interaction for playback, screen and dialer-based interactions, and evaluation purposes. can monitor a Talkgroup based on its unique ID (Device ID) and records all communication on that Talkgroup.

• Multicast Group - This device type setting appears when creating devices (multicast groups) for a Bosch Telex data source. This device type cannot be changed.

The supported radio recording modes include:

• Record - Record all radio calls on this Radio, Talkgroup, or Multicast device type. This is the default setting.

• Do Not Record - Do not actively record this Radio or Talkgroup.

• Application Controlled - Record every radio call, and then delete it. At any time during a radio call, a recording rule or external API command can cause the recorder to keep the call.

• Start on Trigger - Do not record radio calls on this Radio or Talkgroup until a recording rule is triggered or an external API command starts recording. If the recorder is set to Recorder Controlled, recording will start whenever the recorder starts, but audio prior to the recording trigger will be deleted. The interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. starts at the recording trigger, continues to the end of the call.