Create or edit devices for radio recording

You can create different types of devices for radio recording. For example, you can create these device types:

A Radio represents an individual radio with a unique Device ID.

A Talkgroup is a generic term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. that refers to virtual radio channels created for/by a Trunked Radio System (TRS). All radios in a Talkgroup communicate over a single channel. Only one of the radios can speak on the channel at a time. The recording system Process of capturing an employee-customer interaction for playback, screen and dialer-based interactions, and evaluation purposes. can monitor a Talkgroup based on its unique ID (Device ID) and records all communication on that Talkgroup.

A Multicast device type (essentially a multicast group used for Bosch radio recording). A multicast group device type has a unique multicast IP address and a multicast group port.

Procedure

Click Recording Management > Data Sources > Settings.
In the left pane, select the Radio data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. for which you want to create a device.
Click the Devices option.
Do one of the following:
- To create a new device, click Create.
- To edit an existing device, select the device and click Edit.
Complete the fields on the New Device screen. See the related topics for more information on the fields on the New Device screen.
Click Save.