Viewing Log Files

View log files to obtain detailed information on the logs you configured in Log Viewer System Management module that allows users to view and manage system logs., typically for troubleshooting and diagnostic purposes. For example, if you set the Severity level to show only errors, then you can view only messages with a Severity level of Error. You can also customize the display of log file information to show all or only selected categories.

In a multi-tenant enabled environment, the Service Provider Administrator (SPA) can impersonate a tenant user and access the WFO application on behalf of the tenant user. When a SPA impersonates a tenant user and performs an action that creates a log entry, the log indicates that the username who performed the action was SPA username&tenant username.

To view log files:

  1. Click System Monitoring > Log > WFO Log Viewer and complete the Log Viewer window as described in WFO Log Viewer Configuration.

  2. Click View. The Log Viewer report window displays.

  3. Review information in the Log Viewer window according to WFO Log Viewer Configuration.

  4. Do one of the following:

    • Click Restart to return to the beginning of the page.

    • Click Next to review the next batch of messages on the page, (instead of using the scroll bar to view the additional messages).

    • Click Configure to return to the Log Viewer window, as described in WFO Log Viewer Configuration.

    • Select Edit in the Customize menu (at the top of the window), and follow procedures described in Customizing the Log Viewer Display.