WFO Log Viewer Configuration

Use the Log Viewer System Management module that allows users to view and manage system logs. settings to configure the Log Viewer to display only the logged information in which you are interested. After you configure the Log Viewer, click the View button to display the information you have selected.

The application logs all actions that will result in a modification or change to the configuration. An administrator accessing a configuration is not logged.

To configure the Log Viewer:

  1. Click System Monitoring > Log > WFO Log Viewer. The Log Viewer window displays.

  2. Select the log server from the list.

  3. Select the type of log from the list:

    • Default - Logs system data according to current log configuration.

    • Error Dump - Logs additional information used to troubleshoot problems.

  4. Type the User Name to filter by. Leave the field blank to display data for all users.

  5. Type Message Contains to filter by. Leave the field blank to display data for all message contents.

  6. Type the Category to filter by. Leave the field blank to display data for all message categories.

    The category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions. is usually a specific Java class name that logged the error, or a client log. For example:

    ejb.bpx.am.msgProcessor.MessageQueueConnector

  7. Type the Component to filter by. Leave the field blank to display data for all message components.

    The component is the package or area of the application that contains the class that logged the error. For example:

    web.bbm, bpfx, ejb.am

  8. Type the Number of Lines to be displayed at one time. From the main page, click Next to display additional events.

  9. Check the Severity of the errors you want displayed. Choices include Fatal, Error, Warning, Information, and Debug,

  10. Select the time period to be displayed. Select None to display events for all time periods covered by the log, or select a time range.

    The next time the user logs in or views this page, the settings that were used last will be automatically populated.

  11. Click View. The filtered report is displayed.