Create a schedule for recording rules

A schedule defines when a given rule should be applied to the recording of the contact The entire communication experience for a customer, from beginning to end. or part of the contact.

Example: Using a schedule to trigger a recording rule

on every day of the week between the hours of 12:00am and 12 pm UST beginning immediately and ending on 06/27/2006.
on every Sunday of the week between the hours of 12:00am and 12 pm UST beginning on 06/23/2006 and ending on 06/27/2006.
on every Sunday of the week between the hours of 12:00am and 12 pm UST beginning on 06/23/2006 and with no end date.

Procedure

In Enterprise Manager, click Recording Management > Recording Rules > Schedule.
Complete the following fields:
- Enabled on every—Check all the days when you require recording to occur.
- Time to Schedule—Choose one of the following: All Day (to have recording occur at all times during the days indicated), or Between hours of and then type a range of times, such as 12 a.m. to 12 p.m. If the end time is after the begin time, the time range is considered within a single day. If the end time is before the begin time, the end time is treated as a continuation of the previous day's begin time. For example, a configuration between 10PM and 6AM causes the rule to activate at 10PM on the enabled days and end at 6AM the following day, regardless of whether the following day is enabled.
- Time Zone—Choose Local Time Zone of Integration Service to observe the local time Time axis in the system that refers to the time on the clock in the location where the operation occurred. zone such as EST (Eastern Standard Time) in effect for the Integration Service Server for this recording system Process of capturing an employee-customer interaction for playback, screen and dialer-based interactions, and evaluation purposes., or choose UTC (Universal Time Zone) to observe Greenwich Mean Time, where the time in Greenwich England is considered the base time, preferred when recording is being administered in different time zones.
- Beginning—Check Immediately to have recording begin right away, or choose On this date and then specify a date when the business rule will be effective and will be evaluated based on the Conditions specified.
- and Ending—Check No End Date to have recording continue infinitely, or choose On this Date and then specify a date when recording will end.
Click Save.