Topology Report overview

The Topology Report consists of five individual reports. You can produce the Topology Report as an Excel workbook or as an XML file.

  • The Excel version of the Topology Report consists of five separate spreadsheets, one for each individual report.

  • The XML version of the Topology Report is provided as a single XML file that includes all five reports. The XML version contains the same data as the Excel version.

The Topology Report consists of these five individual reports:

  • Summary - Contains information about the creation of the Topology report, the customer, and the items licensed in the enterprise.

  • Servers - Contains detailed information about the hardware components and operating system software installed on each server in the enterprise.

  • Storage - Contains statistics about the disk space capacity and free disk space on each server in the enterprise.

  • Recorders - Contains information about the following for Recorder and Consolidated servers in the enterprise:

    • Number of audio channels and screen channels available on each server.

    • Total number of audio channels and screen channels available on all servers in the enterprise.

    • CTI Adapters configured on each server.

  • Versions - Contains information about the WFO software server version, service pack version, and specific hot fixes installed on each server in the enterprise.

Excel version and report formatting

To ensure proper formatting of the Excel spreadsheet version of the Topology Report, you must:

  • Use Microsoft Excel 2010 or later to view the Topology Report.

  • When you open the report in Excel, enable macros when prompted.

Scheduling the creation of the Topology Report

Manually create a Topology Report in Excel or XML format

Topology Report contents

Manually create a Topology Report in Excel or XML format