Speech Analytics Server Roles

Following system installation, Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions. is configured using the Enterprise Manager’s (EM) Installations tree where you add sites, site groups, and servers. Once these are added, the Installations tree provides a graphical view of your enterprise.

The main guidelines and best practices for configuring Speech Analytics include:

Each Speech Transcription Server can transcribe a single language
When multiple transcription Process in Speech Analytics of converting audio files of the recorded agent-customer conversation to text. servers transcribe the same set of interactions, configure transcription server clusters
Create Site Groups in cluster the Speech Transcription Servers and the relevant Recorders in one group
To ensure that every Speech Transcription Server will transcribe the relevant interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element., you need to associate the transcription servers to the Recorders accurately.