Desktop and Process Analytics Server Roles

Following system installation, the Desktop and Process Analytics (DPA) Product in the system that captures events and data from employee desktops and makes them actionable. application is configured using the Enterprise Manager’s (EM) Installations tree where you add sites, site groups, and servers.

For details on the initial configuration, see:

You must then configure DPA server roles, which are configured in the Data Center zone of the suite. The two server roles and their associations are:

Once server roles are configured, you can configure integrations with other modules in the enterprise, such as Recording, Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface., Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement. and Adherence.

For details on these integrations, see Desktop and Process Analytics (DPA) Configuration Guide.

For expansions, verify that the DPA license is enabled in the system before performing any configurations.

Restart the Server After Activating and Configuring the DPA Server Roles

After you activate and configure the Desktop and Process Analytics server roles, you must restart the server that hosts the DPA Applications server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system.. The Desktop and Process Analytics user interface configuration options will not appear in the user interface until you restart the server.