Acknowledge an active alarm

Acknowledging an alarm changes the alarm status from active to inactive, and moves the alarm into Alarm History.

Before you begin

Determine the corrective action for an alarm. Select the active alarm in the Enterprise Alarms pane, and read the corrective action in the Details pane.

Perform the corrective action that resolves the condition causing the alarm.

Procedure

Click System Monitoring > System Monitor > Alarm Dashboard.
Under Enterprise Alarms, click the alarm that you want to acknowledge.

To display a subset of the active alarms, use the Filter options in the left pane.

To page through multiple pages of alarms, use the Page controls at the bottom of a pane.
Click Servers or Desktops at the bottom left of the dashboard Suite-wide unified dashboard that provides a single, quick view of valuable information across multiple applications.. (Desktops displays only if you have selected the Show Desktop Alarms filter option.)
Under the Acknowledge column, click the acknowledge icon .
When prompted to acknowledge the alarm, click Yes.

If multiple instances of an alarm exist on a server or desktop, acknowledging one instance of the alarm automatically acknowledges all instances of the alarm on the server or desktop.
A message displays indicating the alarm acknowledge request was sent successfully to the server or desktop.
The Alarm Status changes to Ack Pending while the system performs the acknowledgment process. It usually takes around 30 seconds for the server or desktop to process the alarm acknowledgment request (make the alarm inactive and move the alarm into alarm history).
When the “Alarms have been acknowledged successfully” prompt displays, click Yes.