Avaya NES Meridian/Succession using MLS

The following procedure describes how to create a CTI Adapter for a Symposium server for the Nortel Meridian/Succession switch using Meridian Link Services (MLS).

Procedure 

  1. Click General Setup > Integration Adapters > Settings.

  2. Click Create, then select Symposium Adapter.

  3. Specify settings for this adapter in the right-hand pane, referring to the following table (all fields are required unless otherwise indicated):

    Ensure that you choose a unique Application Name below.

    Field

    Description

    Symposium Server Hostname

    The host name or IP address of the Symposium server. The default is server.

    Application Name

    This may be any string of 20 characters or less that will uniquely identify the Integration Service to Symposium. The default is Verint Recording.

    Use Customer Number

    Check this box if you want to use a customer number.

    Meridian 1 Machine Name

    Required if you select the Use Customer Number check box. This is the Machine ID from the Contact Center Server (defaults to SL16).

    Meridian 1 Customer Number

    Required if you select the Use Customer Number check box. This is the Switch Customer Number from the Contact Center Server Information Screen.

  4. Under Advanced Settings, use the Key and Value fields to enter any proprietary pairs that are in use in your system.

  5. Click Save. The adapter appears in the left-hand pane.

Related topics 

Supported Integration Service CTI adapters