Aspect Event Bridge
Use the following procedure to create an adapter for the Aspect Event Bridge.
Procedure
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Choose General Setup > Integration Adapters > Settings.
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Click Create.
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Select Aspect Event Bridge Adapter.
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Specify settings for this adapter in the right-hand pane, referring to the following table (all fields are required unless otherwise indicated):
Field
Description
Local Hostname
Machine Name to which Event Bridge interface will attempt to connect on the Integration Service server. This name must match the name exactly as configured on the Data System Address on the Aspect switch, and is case-sensitive.
Listen Port
Specify the port on which the CTI Adapter listens for connections from the Aspect Switch. The default is 9000.
Link Number
Specify the Data Link Number on the Aspect Switch. The default is 11.
Register All Trunk Groups
Select this check box to allow the adapter to receive events for all trunk groups. Typically this option is enabled, but you can clear it if there is a load issue on the server.
Register All Agent Groups
Select this check box to allow the adapter to receive events for all agent groups. Typically this option is enabled, but you can clear it if there is a load issue on the server.
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Under Advanced Settings, use the Key and Value fields to enter any proprietary pairs that are in use in your system.
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Click Save. The adapter appears in the left-hand pane.