Add or edit an Archive drive

Configure archive drives to specify how and where to copy files for long-term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. storage.

As you set up drives, keep in mind:

The customer is responsible for the storage and integrity of removable media.
To archive to a network file share, the Archiver service must be run in a named account. This must be an account (not LocalSystem) that has permissions for the file share.

To use a single defined media for multiple drives, the media must point to a shared network folder that the recorders can access.
To use local devices, create separate media definitions for each device and assign each media to a separate drive. Example: Two recorders each have a physically attached device. Define one device as Media A and one as Media B. Then assign Media A to Drive 1 and Media B to Drive 2.

New devices and alarms

If archive devices are changed, for example a new device added with a new name, old alarms may need to be cleared manually in Recorder Manager; they will not be cleared automatically.

Procedure

Go to Operations > Archive > Drives.
To edit an existing drive, select the drive, and then click Edit.

To add a new drive, click Create.
From the list of Drive Types, select the type of drive to define.
Enter the archive drive settings required for your selected device.
Click Save.

If a system message advises you to restart the Archive service, click Operations > Start and Stop and restart the Archiver component.

What to do next

Manage campaign recorders (if Centralized Content from Campaign is selected as the Drive Mode)