Review the Status of Data Source Imports

Use the following procedure to review the status of scheduled, pending, failed, or completed data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. imports from .csv files.

Procedure 

  1. In Enterprise Manager, go to Recording Management, under Capture Source, click Capture Endpoints.Click Recording Management > Data Sources > Settings.

  2. Select a Data Source and click Import Status.

    In a multi-tenant enabled environment, the tenant to which the selected data source is associated displays in parentheses in the screen heading. An organization belongs to a tenant. When a data source is associated to an organization, the screen heading displays the tenant to which the organization belongs. The data source can be associated to a particular tenant or have the Shared status. A data source associated to a particular tenant processes data only for that tenant. A data source that has the Shared status processes data for all tenants in the system.

  3. Click the View menu, and choose the imports you wish to review from the following options:

    Item

    Description

    Scheduled Import

    All Data Source import jobs that are scheduled to run at a future time.

    Pending

    Scheduled import jobs that are currently in progress.

    Failed

    Import jobs that have not succeeded, allowing you to take corrective action.

    Completed

    Successful import jobs that are complete.

    All

    All import jobs, including manual, scheduled, pending, failed and completed.

  4. The Data Source import status window lists the following information:

    Item

    Description

    Job Name

    The name of the import operation, as assigned by the person who created the import operation. This is different from the filename.

    Status

    The status of the import operation. Options include Complete, Pending, and Failed.

    Detail

    Details of the import for statuses other than complete.

    Scheduled Date

    The date when the import was scheduled. If the import type is Immediately, as described in Export and Import Data Source Settings, this date is the same as Start Time (below).

    Source

    The source file location, if applicable. This field does not show if the status of the import is completed.

    Start Time

    The date and time when import started.

    End Time

    The date and time when the import finished.

    User

    The user name of the user who initiated the import.

  5. Do one of the following:

    • Click the Configuration Checker icon to view any configuration problems detected.

    • For imports with a status of Failed, take the necessary corrective action.

    • Click Refresh Rate to show a list of refresh rate time options. Default is one minute, which means that the Server will check for Data Source import updates every minute.

    • Delete imports with a status of Completed as necessary.