Create a schedule

You can create a schedule to indicate when the Archiver runs.

Procedure 

1. On the Recording Management > Campaigns > Schedules page, click Create.

2. Type a Name for the Schedule.

3. Enter a brief Description of the Schedule (optional).

4. Optional. Set the Throttle Rate. The default is 100 MB/min.

   • The throttle rate affects the fetch speed for Central Archive; it affects the write rate for Local Archive.

   • Throttling does not affect the fetch speed or write rate for individual INUMs. The throttling rate is checked and applied only before retrieving the next INUM Internal name for a single recorded communication session between the customer and the contact center. This could include an audio recording, screen recording, or an email. for archiving. After INUM processing begins, the throttle rate is not checked again until the next INUM.

   • Typically a schedule is created to run Archiver not throttled (full-speed) overnight and throttled during the day, when there is other network traffic.

5. Specify whether the schedule is applied to both Central and Local Archives or Central Archives only.

6. Set the times that the schedule runs. Each time segment is in one of three states:

   • Not Scheduled (white) - not archiving

   • Scheduled (dark shaded) - archiving as fast as possible

   • Throttled (light shaded)- archiving at the designated throttle rate

   To set the schedule:

   • Select any combination of half-hour time slots by clicking a white rectangular area. The quadrants are six-hour intervals (midnight, 6 AM, Noon, and 6 PM). Selected times are shaded.

   • Click once on a time segment to include it in the schedule; click twice to include it and apply throttling during that time period.

   • Turn archiving on or off for particular days by selecting or clearing the required check boxes. Click to select (dark shaded) or cancel the selection (white) the time periods during the selected day.

   • You can select and drag to set the schedule for contiguous time slots.

7. The Recorders to Archive calls on this schedule area (lower section of the window) shows the recorders associated with this schedule. If a Recorder is not shown in the list, it is not listed in the System Management Module that allows performing suite-wide system management activities from a single, Web-based application, the Enterprise Manager. > Enterprise> Associations page.

   Select all applicable Site Groups, Sites, Servers, and Server Roles to be included in the schedule. If you select a Site or Site Group, all Recorders within that Site or Site Group are selected.

8. Click Save.

   The Archiver uses this schedule to run campaigns on the selected Recorders and to guide Local Archive activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. on a Recorder.

Related topics 

Edit a schedule

Delete a schedule