To create, edit, or delete an alarm filter, use the View drop-down menu above the screen.

To search for terms or phrases, use the Search Alarm field in the upper-right corner. These terms or phrases exist in either the Alarm Name or the Description fields of the Configure Alarms screen.

The search returns all instances of the entire phrase that is entered in the Search Alarm field.

For example, assume that you enter “playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen. attempts” in the search field and click Go. The search returns every alarm that includes the entire phrase “playback attempts” in either its Alarm Name or Description field.

Such a search does not return alarms that have only the term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. “playback” or only the term “attempts” in the Alarm Name or Description field.

To search for alarms that include only the term “playback” in the Alarm Name or Description fields, enter only the term “playback” in the search field.

The unique numeric identifier of the alarm.

Click in the column heading to sort the alarm numbers in ascending or descending order.

The name of the alarm.

A brief description of the alarm.

The priority/severity level for this alarm.

A Yes value indicates that the alarm is active. A No value indicates that the alarm is not active. If No is selected, the alarm cannot be triggered.

The Site Group, Site, or Server node from which the alarm settings (not the actual alarms) are inherited.

You can configure settings for individual alarms at the Enterprise, Site Group, Site, or Server node of the Installations tree. The lower nodes of the Installations tree can then inherit the alarm configuration. (If you click the Save and Apply to Children button after changing the configuration of an alarm, the lower nodes of the Installations tree inherit the configuration settings.)

You can select a lower node of the Installations tree and change (or edit) the configuration for the alarm at the lower node. This capability allows you to configure the same alarm to behave differently for different Site Groups, Sites, or Servers.

When you select a node in the Installations tree, the Inherited From column shows the node from which the selected node is inheriting the alarm configuration.

If the Inherited From field displays the same node that is selected in the Installations tree, the individual alarm settings are configured at the selected node. The alarm settings are not inherited from a higher node in the Installations tree.

The server roles affected by the condition that this alarm reports. For example, an archive configuration error would affect the functioning of the Centralized Archiving role on a server.