Genesys Cloud CX AudioHook Media Adapter
The AudioHook integration created from the Genesys portal Home page or main UI access point for all WFO applications. streams audio to the Genesys Cloud CX AudioHook Media Adapter.
Before you begin
Create a Genesys Cloud CX data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs..
Procedure
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In Recorder Manager, go to General Setup. Under Integration Service, click Settings.
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Click Create, then select Genesys Cloud CX AudioHook Media Adapter.
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Complete the following settings:
Field
Description
Adapter Name
Type a unique name for this adapter. Do not use any special characters that truncate xml. This field is not case-sensitive.
Description
Optional. Type a description of the adapter.
Adapter Type
A read-only field that lists the adapter selected previously.
Startup Type
How the adapter behaves after the host server restarts. The options are:
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Automatic: Default. The adapter starts automatically when the host server starts.
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Manual. The adapter starts only when a user clicks the Start button.
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Disabled. The adapter does not run when the host server starts.
DataSource
Select the Genesys Cloud CX data source that you created previously.
Local Port Websocket Listen On
Enter the port on which the adapter listens for WebSocket connections from the external system. The default port is 8090. The selected port must be available and open on the Recorder Adapter Proxy Service (RAPS) server that runs the adapter.
Security Profile
Select the protocol and cipher suites that are used to encrypt communications with the Secure Gateway.
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Custom (Used for troubleshooting purposes only)
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Intermediate (Default. Used for backward compatibility)
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Modern (Provides the strongest security)
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Click Save.