Mitel SRC Adapter

The SRC Adapter which requests that the secure recording connector copy and forward voice streams to the Recorder.

Procedure 

  1. In Recorder Manager, click General Setup > Integration Adapters > Settings.

  2. Click Create, then select Mitel SRC Adapter.

  3. Specify settings for this adapter in the right-hand pane, referring to the following table (all fields are required unless otherwise indicated):

    Field

    Description

    Adapter Name

    Type a unique name for this adapter. Do not use any special characters or characters that truncate xml. This field is not case sensitive.

    Description

    Optional: Type a description of the adapter.

    Adapter Type

    A read-only field that lists the adapter selected above.

    Startup Type

    Select a startup type: Automatic, Manual, or Disabled.

    DataSource

    Select a data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. (created in Enterprise Manager).

    Unsecured Delivery

    This option will allow unsecured or secured IP Delivery recording. By default, unsecured IP Delivery recording is enabled.

    SRC Server Hostname

    The hostname or IP address of the Mitel SRC server. The default is server.

    SRC Server Port

    Specify the port on which the SRC server listens for connections from the clients. The default is 6810.

    Note: All of the SRCs in a given cluster should use the same port to listen for connections from the clients.

    Use Backup Server

    Select this check box to use a failover SRC server.

    Backup Server Hostname

    Comma separated list of host names or IP addresses of the failover Mitel SRC server. The default is server2.

    ApplicationName

    A unique name used to identify the connection between the Mitel SRC Adapter and the Mitel SRC server. The default is Verint Recording.

  4. Under Advanced Settings, use the Key and Value fields to enter any proprietary settings for the Recorder Integration Service to use for this specific adapter.

  5. Click Save. The adapter appears in the left-hand pane.

  6. Select the adapter in the left-hand pane and click the Start button to start the adapter.