Five9 VoiceStream Webhook Adapter

The Five9 Voice Stream Webhook Adapter receives server-side CTI events from Five9 VoiceStream.

Procedure

In Recorder Manager, go to General Setup. Under Integration Adapters, click Settings.
Click Create, then select Five9 Voice Stream Webhook Adapter.
Specify settings for this adapter.

Field	Description
Adapter Name	Adapter Name: Required. A unique name for this adapter. Do not use the following characters, which are reserved for XML tagging: `< > $ & ' "`.
Description	Description: Optional. Enter a description of the data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs..
Adapter Type	Adapter Type: A read-only field that describes the selected adapter.
Startup Type	Startup Type: How the adapter behaves after the host server restarts. The options are: Automatic: Default. The adapter starts automatically when the host server starts. Manual. The adapter starts only when a user clicks the Start button. Disabled. The adapter does not run when the host server starts.
DataSource	DataSource: The related Application data source.Select the Application data source created previously for Five9.

Under Advanced Settings, enter the Key and Value fields any proprietary pairs that are required by your system—this should be done only in consultation with Field Engineers.

Key	Value
MaxSurveyTime_ms	Specify the duration (in milliseconds) that EDM waits for the customer survey and customer disconnect events. After a call, the Five9 contact The entire communication experience for a customer, from beginning to end. center can prompt customers to complete a satisfaction survey. The EDM system stops recording when the agent disconnects. It closes the CTI session when the customer skips or finishes the survey and disconnects. If EDM does not receive the customer events, it waits for a period before closing the CTI session. By default, it waits for five minutes (300,000 milliseconds). You can change this duration by adding the MaxSurveyTime_ms key and specifying the new time in milliseconds.

Key

Value

MaxSurveyTime_ms

Specify the duration (in milliseconds) that EDM waits for the customer survey and customer disconnect events.

After a call, the Five9 contact The entire communication experience for a customer, from beginning to end. center can prompt customers to complete a satisfaction survey. The EDM system stops recording when the agent disconnects. It closes the CTI session when the customer skips or finishes the survey and disconnects. If EDM does not receive the customer events, it waits for a period before closing the CTI session. By default, it waits for five minutes (300,000 milliseconds). You can change this duration by adding the MaxSurveyTime_ms key and specifying the new time in milliseconds.

Click Save.