SIPREC adapter for BroadWorks

Procedure 

  1. In Recorder Manager, go to General Setup > Integration Service > Settings.

  2. Click Create, then select Generic SIPREC Adapter.

  3. Set the SIPREC Device Type to Generic.

  4. Complete the following settings:

    Field

    Description

    Adapter Name

    Type a unique name for this adapter. Do not use any special characters or characters that truncate xml. This field is not case sensitive.

    Description

    Type a description of the adapter (optional).

    Adapter Type

    A read-only field that lists the adapter selected above.

    Startup Type

    Select a startup type: Automatic, Manual, or Disabled.

    DataSource

    Select the BroadWorks data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. that you created previously.

    SIPRec Device Type

    Choose one of the following:

    • To connect to BroadWorks XSI and obtain CTI tagging select Generic (recommended).

    • If the BroadWorks XSI service is not available, you can obtain basic tagging information from the SIPREC message by selecting BroadWorks.

    SIP Protocol

    Select the protocol that the SIPREC adapter will use. The protocol must be consistent with the switch side configuration.

    • SIP over UDP—User Datagram Protocol (UDP) allows applications to send messages to hosts on an IP network. UDP has a lower overhead because it assumes that error checking is either not required or that this processing is done elsewhere.

    • SIP over TCP—Transmission Control Protocol (TCP) is best for applications (such as email and file transfer) that require a reliable data stream service.

    • SIP over TLS—Transport Layer Security (TLS) is designed to secure client-server communications over a network. It operates on segments of network connections above the Transport Layer.

    Listen at IP Address

    Listen at IP address: Specify the IPv4 address for the adapter to bind the SIP trunk and receive traffic. The address must be a valid IPv4 address on one of the network interfaces of the local system. When the adapter starts, if the Listen at IP address field is empty, the adapter listens to each network interface with a valid IPv4 address. The adapter starts only when the IPv4 address can be located.

    The listening IP address and port specified below must match the recording realm profile configured on the SBC.

    If Enterprise Manager is installed on the Integration Service machine, you must use a port other than 5060 as the listen port.

    Port

    Type the port for the IP address specified above.

    The specified port cannot be in use by any other application or adapter on the local server.

    Supported Codecs

    Select a supported codec from the list of those available.

  5. Under Advanced Settings, use the Key and Value fields to enter any proprietary pairs that are in use in your system.

  6. Click Save.

  7. Click Restart.