Alcatel TSAPI Adapter

Use the following procedure to create a CTI adapter for the Alcatel Omni PCX 4400 switch using the Telephony Server Application Programming Interface (TSAPI).

Procedure 

  1. In the Recorder Manager, choose General Setup > Integration Adapters > Settings.

  2. Click Create.

  3. In the right-hand pane, in Choose a CTI Adapter to Create, select Alcatel TSAPI Interface.

  4. Specify settings for this adapter in the right-hand pane, referring to the following table (all fields are required unless otherwise indicated):

    Field

    Description

    Adapter Name

    Type a unique name for this adapter. Do not use any special characters or characters that truncate xml. This field is not case sensitive.

    Description

    Type a description of the adapter (optional).

    Adapter Type

    This is a read-only field that specifies the adapter type selected in step Step 3.

    Startup Type

    Select a startup type: Automatic, Manual, or Disabled.

    DataSource

    Select a data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs.. You can have more than one adapter in your enterprise, and you can associate multiple adapters with a single data source. However, A data source should be assigned only one "Main" adapter used for CTI. This Main CTI adapter is defined as having primary control. A Data Source may also have an additional, tagging only, adapter associated to it. SIP proxy adapters are not considered CTI adapters.

    Alcatel TSAPI Service Id

    This is the internal identifier by which the switch is known to the Alcatel TSAPI Premium Server. The string takes the format ALCATEL#switch#CSTA#machine. Replace “switch” with your switch name and “machine” with your Alcatel TSAPI Server’s IP address, for example: ALCATEL#PCX4400#CSTA#10.161.135.71. This will be the same information you specified in alccsta.cfg after installing the TSAPI client.

    Login Name

    Specify the login name used to access the TSAPI server. The default is login.

    Login Password

    Click the button beside the Password field to type a password used to access the TSAPI server.

    Application Name

    Identifies the application logging in to the TSAPI server (for example, Recording).

    Service Version Id

    This ID number identifies the type of voice recording system Process of capturing an employee-customer interaction for playback, screen and dialer-based interactions, and evaluation purposes. listening service. For Alcatel Version 5 or later switches (and some more recent version 4 switches), set to 234 (the default).

    TSAPI Version

    Select the version from the dropdown list.

    Client Library Location

    The location of the Client Library (by default, C:\Program Files (x86)\Alcatel\TSAPI Client\Cstatst32).

    Monitor Agents

    Select this text box to monitor agents on this adapter.

  5. Under Advanced Settings, use the Key and Value fields to enter any proprietary pairs that are in use in your system.

  6. Click Save. The adapter appears in the left-hand pane.