Avaya Oceana

Create an adapter to allow the Recorder Integration Service to obtain Oceana events.

Procedure 

  1. In Recorder Manager, click General Setup > Integration Service > Settings > Create.

  2. Select Avaya Oceana Adapter.

  3. Enter the following settings:

    Field

    Description

    Adapter Name

    Type a unique name for this adapter. Do not use any special characters or characters that truncate xml. This field is not case-sensitive.

    Description

    Optional: Type a description of the adapter.

    Adapter Type

    A read-only field that lists the adapter selected above.

    Run From

    This adapter is run from the Recorder Integration Service.

    Startup Type

    Select a startup type: Automatic, Manual, or Disabled.

    DataSource

    Select the Avaya data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. for the Communication Manager.

    Avaya Breeze Cluster IP Address

    The IP address at which you are contacting Avaya Breeze.

    Enable Multi Cluster Configuration

    If you are deploying Avaya Oceana clusters, select this check box to enable multi cluster configuration. Unchecked by default.

    Authorization Service Cluster IP address

    If you enable multi cluster configuration, this field is required. Enter the IP address the cluster uses to contact The entire communication experience for a customer, from beginning to end. the Avaya Authorization Service.

    External Client Id

    Enter the Id generated when you authorized the Recorder Integration Service adapter using its certificate in Avaya Breeze. The Id appears in Avaya Breeze under Configuration > Authorization > Clients.

    Process Agent Event

    To configure this adapter to process login/logout and agent state events, select this check box.

    Java Keystore File

    Enter the name of the Java KeyStore file you created previously, along with its path.

    Java Keystore Password

    Enter the password for the previously mentioned file.

    Client Certificate Alias

    Type the alias for the certificate. This alias was created with the PKCS keystore. In the following example, "clientcert" is the alias:

    openssl pkcs12 -export -name clientcert -in AvayaOceana.crt -inkey AvayaOceana.key -out AvayaOceanaKeyStore.p12

  4. Click Save.