Unify (Siemens) CSTA Adapter
The Unify (Siemens) CSTA Adapter integrates the Verint Workforce Optimization Recorder with the CSTA Server. The adapter is defined in Recorder Manager on the Integration Service server.
Procedure
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In Recorder Manager, choose General Setup > Integration Adapters > Settings.
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Configure the generic adapter settings prior to configuring the specific adapter settings.
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Click Create, then select Unify (Siemens) CSTA Adapter.
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Specify settings for this adapter in the right-hand pane, referring to the following table. All fields are required unless otherwise indicated.
Field
Description
Server Hostname
Specify the host name of the OSV Server to connect to. The default is server.
Server Port
Specify the port number of the OSV Server to connect to. The default is 9000.
Use Backup Server
Select the check box to back up the OSV Server.
Backup Server Hostname
Specify the backup hostname of the OSV Server to connect to. The default is server2.
Backup Server Port
Specify the backup port number of the OSV Server. The default is 9000.
Use CAP
Disable this field.
CAP License
The field is not used when connecting directly with CSTA.
Login
The field is not used when connecting directly with CSTA.
Password
The field is not used when connecting directly with CSTA.
use Application ID
The field is not used when connecting directly with CSTA.
Application ID
The field is not used when connecting directly with CSTA.
Queue Registration
Select Do Not Register, Register Queues Configured on DataSource, or Register All Queues from the dropdown list.
Allow
Registration of
Trunks
Select this option if you are using the Call Tracking through Queues feature by registering trunks.
Process Agent
Events
Disable this setting to support the Tag Only feature. You must also create an OSCC adapter.
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Under Advanced Settings, use the Key and Value fields to enter any proprietary pairs that are in use in your system.
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