Seating arrangements

The following describes the types of employee seating arrangements. The employee seating arrangement can be Fixed, Free, or Hybrid.

With fixed seating, an employee has a permanently assigned workstation and the Workstation name is used to build the relationship with the Phone Extension.
In a free seating arrangement, employees do not have permanently-assigned workstations. They are assigned a unique Windows Logon and can log in from any location in the call center. Assign the Windows Logon ID and assign the Phone Extension or Phone Logon ID, whichever is available and preferable, to the Employee in order to build the workspace Area within an application window where the user interacts with the program. dynamically.
Hybrid seating refers to an arrangement in which some employees are using free seating and some are using fixed.