SAP BCM

Use the following procedure to create an adapter for integration with SAP BCM switch with the SAP Quality Monitoring Service (QMS).

Procedure 

  1. Click General Setup > Integration Adapters > Settings.

  2. Click Create, then select SAP QMI Adapter.

  3. Specify settings for this adapter in the right-hand pane, referring to the following table (all fields are required unless otherwise indicated):

    4. Field

    Description

    Adapter Name

    Type a unique name for this adapter. Do not use any special characters or characters that truncate xml. This field is not case sensitive.

    Description

    Optional: Type a description of the adapter.

    Adapter Type

    A read-only field that lists the adapter selected above.

    Startup Type

    Select a startup type: Automatic, Manual, or Disabled.

    DataSource

    Select a data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs..

    Server URL

    The QMS Server address as provided by the customer, in the format:

    http://<SAP IP>:<SAP port>/<Implementation entry>

    IS Service Port

    The port that the Integration Service will use to receive events from the QMS.

    IS IP

    The IP or domain name of the machine hosting the Integration Service.

    CTI Link Session GUI ID

    A session identifier that must be unique for each adapter connected to the SAP switch.

  4. Under Advanced Settings, use the Key and Value fields to enter any proprietary pairs that are in use in your system.

  5. Click Save. The adapter appears in the left-hand pane.

Related topics 

Supported Integration Service CTI adapters