Roles

Each Recorder in your system must have a role. For recording purposes, there are five roles that you will be concerned with primarily.

Roles

Recorder Integration Service (RIS)—To allow a Recorder or Screen Recorder to be controlled by a CTI or LAN adapter, associate it with an Integration Service role.
IP Recorder—For IP-based audio recording.
TDM Recorder—For TDM-based audio recording.
Screen Recorder—For screen recording.
Recorder Adapter Proxy Service—By deploying multiple Recorder Adapter Proxy Service (RAPS) nodes on servers that are separate from the Recorder Integration Service, customers can achieve horizontal scaling of the SIP/SIPREC interfaces.
Content Server Server role in the Site zone that uses an HTTP/HTTPS Web-based file retrieval component to search for interactions. The content server’s search is triggered by the Locator, which is the Interaction Applications’ DLL.—Provides a Web Service to allow external applications to retrieve recorded files from an Recorder, including files stored on Archive.
IP Analyzer—IP Analyzer spans IP traffic from an IP data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. and distributes the traffic to designated gateways and Recorders. This role applies only to IP recording and must be associated with an IP Recorder Server Role.
Central Archive—To allow any combination of Recorder types to participate in an archive system where all archived calls are located in one, central location, associate the Recorders with a Centralized Archiving Server role. Refer to the Centralized Archive Management Installation and Configuration Guide for more information.

Server role restrictions

Recorder Integration Service can be associated only with the TDM, IP, or Screen Recorder roles.
Centralized Archiving can be associated only with TDM, IP, Screen, or External Server roles.
IP Analyzer cannot be associated with Recorder Integration Service.
You cannot change the associations of secondary roles.

Changing and managing roles

To change or manage roles within your recording system Process of capturing an employee-customer interaction for playback, screen and dialer-based interactions, and evaluation purposes. after initial setup, click System Management Module that allows performing suite-wide system management activities from a single, Web-based application, the Enterprise Manager. > Settings, select a Recorder and then click Associations. Use the check boxes to associate the nodes list on the right with a node selected on the left.