Recording rules

Recording rules extend the functionality of your recording system Process of capturing an employee-customer interaction for playback, screen and dialer-based interactions, and evaluation purposes. by allowing you to implement recording on the basis of a business logic that reflects the goals of your enterprise. Each rule consists of one or more conditions, and an action to perform if the conditions are met. You can also create a schedule that specifies when to apply all rules.

Recording rules are optional for voice recording. To trigger screen recording, the easiest method is a recording rule. Alternatively, you can use AIM or external commands by means of the Integration Service.

Related topics 

Set up recording rules