Aspect Contact Server (Portal)

Use the following procedure to create an adapter for the Aspect Contact Server.

Procedure 

  1. Choose General Setup > Integration Adapters > Settings.

  2. Click Create.

  3. Select Aspect Portal Adapter.

  4. Specify settings for this adapter in the right-hand pane, referring to the following table (all fields are required unless otherwise indicated):

    Field

    Description

    Server Hostname

    Type the a unique host name or IP address for the Aspect Contact Server (Portal) Server. The default is server.

    Server Port

    The Aspect Contact Server (Portal) port number to which the CTI Adapter connects. The default is 9000.

    Use Backup Server

    Select this check box if you want to use a backup server.

    Backup Server Hostname

    Enter the name of the backup server if you have enabled this option above. The default is server2.

    Backup Server Port

    Enter the backup server port. The default is 9000.

    Wrap Up Flag

    Select this check box if the CTI Adapter will receive all wrap-up events.

    Monitor All Agents Groups

    Select this check box if the CTI Adapter will receive CTI events for all Agent Groups (as defined on the Aspect switch).

    Monitor All Trunk Groups

    Select this check box if the CTI Adapter will register to receive CTI events for all Trunk Groups.

    Uniphi Connect Support

    Select this check box if you are using the Uniphi Connect feature in your environment.

  5. Under Advanced Settings, use the Key and Value fields to enter any proprietary pairs that are in use in your system.

  6. Click Save. The adapter appears in the left-hand pane.

Related topics 

Supported Integration Service CTI adapters