NEC NEAX

Use the following procedure to create an adapter for CTI integrations with the NEC Open Application Interface (OAI) for the NEAX2400 and SV8500 switches.

Procedure 

  1. Click General Setup > Integration Adapters > Settings.

  2. Click Create, then select NEC NEAX Adapter.

  3. Specify settings for this adapter in the right-hand pane, referring to the following table (all fields are required unless otherwise indicated):

    Field

    Description

    Adapter Name

    Type a unique name for this adapter. Do not use any special characters or characters that truncate xml. This field is not case sensitive.

    Description

    Optional: Type a description of the adapter.

    Adapter Type

    A read-only field that lists the adapter selected above.

    Startup Type

    Select a startup type: Automatic, Manual, or Disabled.

    DataSource

    Select a data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. (created in Enterprise Manager).

    NEC Server Hostname

    Enter the hostname or IP address of the NEC switch. The default is server.

    NEC Server Port

    Enter the port number for the switch specified above. The default is 60030.

    Use DHCP

    Select this check box to enable Dynamic Host Configuration Protocol (DHCP).

    Long DNIS

    Select this check box for environments in which the Dialed Number Identification Service (DNIS) number is longer than ten digits.

  4. Under Advanced Settings, use the Key and Value fields to enter any proprietary pairs that are in use in your system.

  5. Click Save. The adapter appears in the left-hand pane.

Related topics 

Supported Integration Service CTI adapters