Genesys Legacy T-Lib

Refer to the Genesys Integration Guide, Cisco Integration Guide or Nortel Integration Guide (depending on your environment) for additional information about how to configure Genesys RTP, allowing call recording in environments wherein Genesys uses provided IP information for audio interception.

Procedure

Choose General Setup > Integration Adapters > Settings.
Click Create, then select Genesys (Legacy T-lib) Adapter.

Specify settings for this adapter in the right-hand pane, referring to the following table (all fields are required unless otherwise indicated):

Field	Description
Adapter Name	Type a unique name for this adapter. Do not use any special characters or characters that truncate xml. This field is not case sensitive.
Description	Optional: Type a description of the adapter.
Adapter Type	A read-only field that lists the adapter selected above.
Startup Type	Select a startup type: Automatic, Manual, or Disabled.
DataSource	Select a data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs..
T-Server Hostname	Type the name of the primary Genesys server (set to server by default).
T-Server Port	Specify the port on which the primary T-Server listens for connections from the clients. 9001 is the default.
Application Name	This value is used to identify the Recorder Integration Service in the Genesys logs. It should be a unique value that describes the recording system Process of capturing an employee-customer interaction for playback, screen and dialer-based interactions, and evaluation purposes./server. Verint Recording is the default.
Use Secondary Server for failover	Select this check box to use a failover server.
Secondary T-Server Hostname	Type the name of the secondary Genesys server. The default is server2. This field is required if you select the Use Secondary Server for failovercheck box.
Secondary T-Server Port	Specify the port on which the secondary T-Server listens for connections from the clients. 9001 is the default. This field is required if you select the Use Secondary Server for failovercheck box.
Get RTP Information	Genesys will provide RTP information if it used with a Cisco switch or Genesys SIP server. To obtain this information you must select this check box. The option is not enabled by default. Only required for CTI Controlled recording.
RTP Password	If you have enabled Get RTP Information, type the password configured in Genesys.
Unique Global Call ID	Used to associate multiple calls together in a consult, conference, transfer or other multi-call scenario. Select one of the following: NetworkCallID/NetworkNodeID CallID Other
Tagging Only	Enable this option if the adapter is used in addition to any other call tracking adapters on the same data source and this adapter is expected to only Tag CTI data for the calls that are tracked by another adapter.
Process Agent Event	This option will enable the Genesys adapter to process agent state changes, specifically Agent Login and Logout.
Event Based After Call Work	This option will enable the Genesys adapter to stop screen recording based on after call work events, specfically Agent Ready and Logout. Off by default.

Under Advanced Settings, use the Key and Value fields to enter any proprietary pairs that are in use in your system.
Click Save. The adapter appears in the left-hand pane.
Select the adapter in the left-hand pane and click the Start button to start the adapter.