Export Data Source Settings

Use the following procedure to export data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. settings.

Procedure 

2. In Enterprise Manager, go to Recording Management, under Capture Source, click Capture Endpoints.

2. Select a Phone, Application, LAN (Screen), Radio, or Trader Data Source.

3. Click Export.

4. Click Save as and select a location for the CSV file.

   If data source groups Groups that represent an external identifier of work in WFM. Data source groups are linked to queues. are present, this information is automatically exported, and will appear at the end of the file.

5. To add or change settings, edit the file, then save it.

   Example:  

   You want to add member groups to the data source. A member group in the exported .csv file looks like the following:

   Multiple Registration ExtensionPool, Multiple Reg Pool1, This has all the agents extensions in ATL, OnCTIDisconnection,"{326001}", RETAIN

   The above will create a Multiple Registration Extension Pool with the name “Multiple Reg Pool1” and a Recorder Fallback Type of “On CTI Disconnection”. It associates the dedicated server with a serial number of 326001 to this pool, and discards all abandoned CTI.

   You can then replicate this entry in the file (or any other settings you require, including extensions), edit as required, then import the modified file.

Related topics 

Import Data Source Settings