Cisco Unified Contact Center Express

Use the following procedure to create an adapter for Cisco Unified Contact Center Express (UCCX).

Procedure

Specify settings for this adapter in the right-hand pane, referring to the following table (all fields are required unless otherwise indicated):

Field	Description
Adapter Name	Type a unique name for this adapter. Do not use any special characters or characters that truncate xml. This field is not case sensitive.
Description	Optional: Type a description of the adapter.
Adapter Type	A read-only field that lists the adapter selected above.
Startup Type	Select a startup type: Automatic, Manual, or Disabled.
DataSource	Select a data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. (created in Enterprise Manager).
Server Hostname	Type the host name or IP address of the Cisco UCCX server. The default is server.
Server Port	Type the port number for the Cisco UCCX server specified above. The default is 12028.
Protocol Version	Select a protocol version from the dropdown list.
Use Secondary Server	Select this check box to enable a backup server.
Secondary Server Hostname	If you have enabled a secondary server, type its name here.
Secondary Server Port	Type the port number for the secondary server specified above. The default is 12028.
Tagging Only	Select this check box of you want this adapter to perform tagging only, while the switch controls recording.
Event Based After Call Work	This option will enable the adapter to stop screen recording based on after call work events. Off by default.

Under Advanced Settings, use the Key and Value fields to enter any proprietary pairs that are in use in your system.
Click Save. The adapter appears in the left-hand pane.