Avaya DEFINITY using CTConnect

Use the following procedure to create a CTI adapter for the Avaya DEFINITY using the Avaya computer telephony (CT) server running the CTConnect adapter.

Procedure 

  1. Choose General Setup > Integration Adapters > Settings.

  2. Click Create, then select enVox CTConnect Adapter.

  3. Specify settings for this adapter in the right-hand pane, referring to the following table (all fields are required unless otherwise indicated):

    Field

    Description

    CTConnect Protocol

    Defines the type of connection used to connect to the CTI Adapter host. The network type is closely related to and must be consistent with the IP address provided. Select one of the following:

    • TCP/IP

    • Windows RPC

    • Named Pipes

    • UDP/IP

    T-Server Hostname

    Type the network name of the CTConnect server. This field is set to server by default.

    Link Logical Id

    The logical identifier for the switch. The identifier must match the Logical Identifier for the Switch Link, as configured on the Intel NetMerge CPS (CT Connect) server. Refer to your Intel NetMerge CPS (CT Connect) documentation for more information about these fields. This field is set to link1 by default.

    Adapter Library Version

    Select the Adapter Library Version (3 or 6) from the dropdown list.

    Username

    If you select 6 as the Adapter Library Version, specify a username.

    Password

    If you select 6 as the Adapter Library Version, specify a password.

  4. Click Save.

  5. Select the adapter in the left-hand pane and click the Start button to start the adapter.

Related topics 

Supported Integration Service CTI adapters